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Have you any question for us?

FAQ

 

Here you can find a list of Frequently Asked Questions with the related answers about 4 Mori Family Village.

 

1) Housing units: Mobile Home / Apartments

Is it possible to book a specific apartment or mobile home?

Any preferences, in particular specific numbers of accommodation and proximity, cannot be guaranteed in any way.

However, it is possible to express a preference for the ground floor or the first floor, if there is availability the booking office will confirm it at the time of booking. Preferences can be indicated in the notes at the time of booking.

 

Can I bring the car near my mobile home / apartment?

Yes, it is possible to approach your accommodation (apartment or mobile home) by car only on the day of arrival, once between 4.00 pm and 8.00 pm and on the day of departure, only once between 9.00 am. 10.00 am.

 

Are there any accessible accommodations?

Yes, there are accommodations accessible to people with mobility difficulties. In total we have 2 studio apartments, 2 one-bedroom apartments and 1 mobile home two-bedroom called “Special”. The accommodations are easy to access and have a properly equipped bathroom. The mobile home “Special” can be booked directly through the online booking of our website. The availability of accommodation in the apartment, however, must be verified through “request information”. Most of the facilities of the hotel can be reached comfortably with the aids for the disabled and elderly and there is a chair J.O.B both in the pool and on the beach.

 

Is it possible to rent a baby travel cot, high chair or bed rail?

Yes, they are available for free. Availability is limited, for this reason it is recommended to book online on our website or via e-mail

 

What is the difference between apartments and mobile homes?

The apartments are masonry lodgings, studios or one-bedroom apartments. Depending on the types are available on the ground floor or on the first floor. They are all equipped with a bathroom with shower, sink, bidet and toilet. The mobile homes are independent accommodations, all equipped with two or three bedrooms and at least one bathroom with shower, sink and toilet. The mobile home “Special” is equipped with a bathroom accessible to people with mobility difficulties.

 

What is included in the equipment of the apartments and mobile homes?

Kitchen:

Domestic appliances:

Refrigerator, Microwave, Cooker

 

Tableware:

Glasses, Milk Cups, Coffee Cups, Moka Coffee Maker, Milk Pot;

Plates (plates, soups, fruit, oval, large and small salad bowl);

Cutlery (knives, forks, spoons, teaspoons, meat knife, bread knife, cutlery drainer);

Saucepan, small saucepan with lid, large saucepan with lid, frying pan, colander.

 

Cleaning:

Basin, Broom and Dustpan, Mop, Bucket, Floor Mop.

 

Various:

Hairdryer,

Satellite TV (local channels only),

Table and chairs, tablecloth, drying rack, hangers,

Bed linen with weekly change (sheets and any blankets),

Towels with weekly change (1 Face, 1 Bidet, 1 Shower per person).

 

Items not present:

Beach / pool towels, swimming cap,

Tea towels and pot holders, toilet paper (the first roll is provided),

Garbage bags (1 dry bag and 1 wet bag are provided),

everything that is not indicated in the generic equipment.

 

What is included in the linen set for apartments and mobile homes?

The set, with weekly change, consists of 1 face towel, 1 bidet towel, 1 bath towel, 2 single bed sheets + 1 pillowcase or 2 double bed sheets + 2 pillowcases. If provided, the free change is already present inside the accommodation and can be done independently during the stay.

 

Is the final cleaning of the accommodation included in the total price of the stay?

Yes, the final cleaning is included in the total price of the stay.

 

What services are included in the cost of the Apartments and Mobile Homes?

The total cost of the holiday includes the final cleaning, the consumption of water, electricity and gas, bed linen (with weekly change), bathroom linen (with weekly change), equipped kitchenette (dishes, cookware), refrigerator, microwave, air conditioning, satellite TV (only local channels), hairdryer, all entertainment activities and mini-club (limited offer in low season), access to the swimming pool(swimming cap mandatory), use of the playground, gym, use of the barbecue area, two parking areas (both unattended).

 

What are the arrival and departure times for apartments and mobile homes?

The accommodations are guaranteed from 17:00. Outside of the Reception opening hours, you will be welcomed by our night watchman who will ask for an ID and indicate your accommodation.

On the day of departure the accommodation must be vacated by 10:00 am and the keys must be returned at the reception.

 

Is it possible to request a late check-out for apartments and mobile homes?

You can check the possibility of late check-out only with the reception staff.

In case there is the possibility the additional cost is € 30.00 to keep the accommodation, and take advantage of all services, until 5.00 pm

 

2) Pitches

Can I go out with my camper (or similar vehicle used as main accommodation) during the stay?

No, as per our internal regulations, access to the camping area is allowed only once on the day of arrival, between 12.00 p.m. and 1.30 p.m. or between 4.00 pm and 8.00 pm, and only once on the day of departure. between 9.00 a.m. and 12.00 p.m.

 

How many Amperes have pitches?

Classic pitches have 6 Ampere, while SUPER and XXL pitches have 10 Ampere.

 

Where can I empty the black water (chemical toilet)?

Behind each sanitary block there is a special area for unloading the chemical toilet. The structure also has an area for loading drinking water and for camper service (gray water).

 

How do I place my camper, caravan, tent or car?

Your accommodation facilities and related appliances must be located at a distance of not less than 75 cm from the perimeter of the pitch. The entrance of the accommodation facility must be positioned at least 150 cm from the perimeter of the pitch.

 

Can I set up awnings or hammocks?

Out of respect for the surrounding environment and for the good coexistence of all guests, it is not allowed to tie ropes, hammocks or other objects to the trees or structures of the 4 Mori (mobile homes, apartments, street lamps, fountains, etc.) .

Similarly, the installation of awnings or separations in the camping area must be carried out in an organized way and preserving the image of the campsite.

 

Is it possible to book a specific pitch?

Any preferences, in particular specific numbers of accommodation and proximity, cannot be guaranteed in any way.

 

What services are included in the cost of the pitch?

Electricity, entrance to the AquaGarden area with swimming pool for adults and children (swimming cap mandatory), all entertainment activities for adults and children (limited offer in low season), free Wi-Fi in 3 areas of the structure (Bar “La Piazzetta” , AquaGarden and Cuccumeu Beach Bar), four modernly equipped sanitary blocks with free hot showers, toilets dedicated to people with reduced mobility (available on request), a dedicated area for camper service (gray water discharge) and drinking water refill.

In addition, some pitches (SUPER) include drinking water, gray water discharge and satellite connection (only local channels) directly on the pitch.

 

Is it possible to request a late check out for the pitches?

You can check the possibility of a late check-out only at the Reception. In case there is the possibility the additional cost will be indicated by

reception staff. You can park in the pitch and take advantage of all services, until 7 p.m.

 

What are the arrival and departure times for camping pitches?

Pitches are guaranteed from 12:00 p.m. In case of arrival in the afternoon, between 1.30 p.m. and 4.00 p.m., or after 8:00 p.m. it will not be possible to access the pitch with your vehicle. On departure date it is possible to leave the pitch from 9.00 a.m. to 12.00 p.m.

In case of need to depart before the indicated time, it will be necessary to vacate the pitch the previous evening by 8:00 pm and position yourself near the external car parks or on the square in front of the main entrance.

 

3) Animation

Is there any animation?

Yes, our multilingual international animation staff will be present from mid-June to mid-September. The Mini-club is available throughout the season (in low season limited offer).

 

Are animation activities on payment?

No, the animation activities are free.

 

Is there animation for all ages at 4Mori?

Yes, at 4Mori there are animation activities for the whole family. We go from activities for the little ones with the baby, the mini and the kids club. For teenagers and adults there are many activities, both sporting and recreational. Together with the animation team you can participate in all sports tournaments, beach volleyball, football, fitness activities and all major events.

 

4) Restaurant

Is there a restaurant or a pizzeria?

Yes, there is a Restaurant-Pizzeria for 4Mori guests. The menu is à la carte. Furthermore, inside the 4Mori you can find several bars where you can also have quick meals.

 

I am celiac! Where can I eat?

In our Restaurant-Pizzeria it is also possible to have gluten-free dishes and pizzas.

 

Can I book half board or full board?

No, at 4Mori we don’t offer these formulas. However, it is possible to buy meal coupons for the restaurant or for breakfast at the bar. Here you will find all the information about it: https://www.4mori.it/en/meal-and-breakfast-packages/

 

5) Services

Is there a grocery store?

Yes, at 4Mori there is a grocery store with Deli.

 

I am celiac!  Can I buy gluten-free products in the grocery store?

Yes, you can buy gluten-free products.

 

Where are the commercial services located?

The Bar and the Restaurant-Pizzeria overlook the large central square of our Family Village. The Market is located in the main street a few steps from the reception.

 

Is there a laundry?

Yes, there is a laundry equipped with washing machines and dryers that can be used by all guests of the facility. The cost for each washing or drying is € 4.00. (detergents not included, available in our grocery store)

 

Are there free games for children?

Yes, on the beach and in our playground.

 

Are inflatables games included in the price of the stay?

No, they need to be paid separately.

 

6) WI-FI

Is there Wi-Fi in common areas?

There is free wi-fi at the cental Bar “La Piazzetta”, at the “AquaGarden” pool area and at the Cuccumeu Beach Bar.

 

Are the residential units covered by WiFi?

Yes, free WiFi is available in both the apartments and the mobile homes. Due to the open-air structure with vegetation and trees and the size of the facility, an optimal connection cannot be guaranteed.

 

7) Barbecue

Can I make a Barbecue?

Yes, there is a dedicated area.

Village – Mobile Home and Apartments:

For safety reasons, it is not possible to make a barbecue in other areas except in the one explicitly dedicated.

Camping:

You can use a gas-barbecue inside your pitch. Alternatively, you can use the existing grills in the grill area.

 

8) Transfer Service

Is it possible to have a transfer service to / from Cagliari airport?

Yes. The service request can be forwarded directly to our booking office. As a private service, the cost per way (€ 105.00 up to 3 people or € 130.00 from 4 to 8 people) must be paid directly to the driver. Reservations are recommended at least 7 days before your arrival.

 

9) Doctor

Is there a doctor at 4Mori?

Yes, there is a free medical clinic service for 2 hours a day. For any emergency, the nearest emergency room is in Muravera, just 6 km from the campsite.

 

10) Beach

How far is the 4 Mori Family Village from the beach?

The 4 Mori Family Village is adjacent to the beach. The maximum distance between our accommodations and the beach is 250 meters.

 

What are the characteristics of the beach?

The beach is very wide and consists of fine, light gray sand. The seabed is sandy and gently sloping. Due to its size and the fact that the facility is in a remote area, it is possible to enjoy a quiet and absolutely uncrowded beach even in August.

 

Is there a beach with beach umbrellas and sun beds?

Yes, there is our equipped beach area for a fee. It is available upon prior reservation (availability is limited), online through our website or by email.

 

Can I bring my own beach umbrella and deck chairs to the beach?

Yes, you can place them on the free beach.

 

11) Pets

Are Pets allowed?

Yes, pets are allowed (limited number). Availability and cost can be viewed on our website or by contacting us by email. Access to the pool area is not allowed: https://www.4mori.it/en/rules/

 

12) Guest / visitor entrance

Is it possible to visit the structure?

Visits of less than an hour are permitted with the prior approval of the reception staff. The delivery of an ID and the obligation to wear the bracelet are required.

Access is only allowed on foot.

 

Can family and friends visit me during the day?

The possibility of receiving guests during the day must always be checked with the reception staff or with the booking office and is limited to the capacity of the structure.
For more information, see our internal regulations: https://www.4mori.it/en/rules/

Admission prices can vary.

 

Can I take family and friends in for the night?

All residents must be identified at the time of booking or within the deadlines specified in the ” Change and Cancellation Policy ” of the booked tariff plan and must not exceed the maximum capacity of the booked accommodation.

 

13) Payments

How can I pay for my stay?

The balance can be paid in advance (on request), at check-in or during the stay. We accept payments by credit card (NO American Express / Diners), debit card and cash (up to € 1,999.99).

 

14) Tourist tax

What is the tourist tax?

The tourist tax is a municipal tax that is not included in the costs of the stay and that all not resident guests in the municipality of Muravera must pay on site at the time of the balance payment. It applies to adults and children between the ages of 13 and 71 from June 15 to September 15 according to the applicable municipal legislation (year 2020).

 

15) AquaGarden / Pool

Is entry to the AquaGarden included in the price of the stay?

Yes, it is included in the price. Access is only permitted with the 4Mori bracelet, which you will receive at the reception upon check-in.

 

Are the pools heated? Is it necessary to use the swimming cap?

The pools are not heated. A swimming cap is compulsory. Children under 3 years of age must wear panties or diapers before entering the water.

 

16) General

Are there parking spaces?

Yes, we have two areas, one inside and one outside the structure. Both are free and unguarded.

 

Can I drive my vehicle inside the facility?

The inner car park is accessible daily between 8 a.m. and 11 p.m.

 

Is the main gate always open for vehicles?

No, the gate closes from 11 p.m. to 7 a.m. and it is forbidden to drive vehicles. Access to the campsite on foot or by bike is permitted at any time.

 

How is security in the 4Mori Family Village guaranteed?

Upon arrival, our guests must wear beautiful colored ribbons that make access easy, quick and stress-free. For safety reasons, access to anyone who does not wear it is prohibited.

 

Are the arrival and departure dates flexible?

Yes! However, a minimum number of nights must be observed in order to book the stay.

 

What happens if I arrive later than the planned arrival date or if I leave before the planned departure date?

Any delay of more than 24 hours from the arrival date that has not been communicated will result in the reservation being cancelled. In the event of late arrival or early departure, the guest must pay the full amount of the previously made reservation.

 

How can I book a pitch, apartment or mobile home?

Via the online booking form on our website.

 

Please note: all information is subject to change